Tech

RPA Contact Center: What Grindy Tasks Can it Get Rid Of?

Discover how robotic process automation (RPA) can transform your contact center by automating repetitive tasks that slow agents down.

Apple’s new artificial intelligence features falsely made it seem the BBC reported Luigi Mangione had shot himself. Read More

Learn how selecting the right rate center can help you maximize savings on calls for your business and customers.

Sony’s 3D platformer takes four prizes at the ceremony dubbed “the biggest night in gaming”. Read More

Ideally, generative AI should augment, not replace, cybersecurity workers. But ROI still proves a challenge.

Modern business communication solutions make it easy to migrate your key phone system to the cloud without upgrading your equipment.

TechRepublic looks back at the biggest artificial intelligence stories of 2024, from Apple putting AI in phones to global governments weighing in.

OpenAI’s generative search engine now accepts more naturalistic voice queries. It is available globally on any platform that uses ChatGPT.

Fourteen North Koreans have been charged with fraud in the US over an alleged long-running conspiracy. Read More

Astrill VPN is touted as one of the best VPNs around. But is it worth the extra money?