6 Reasons Callers Skip Your IVR Survey (+ Easy Fixes)
If IVR survey completion rates are lower than you’d like, this post is for you. Learn the main reasons callers bail and how to fix them.
All 6 Types of IVR Routing and When to Use Each One
Thoughtful use of IVR routing can streamline operations almost immediately. Learn how to connect customers faster for a better experience.
Controversial chatbot’s safety measures ‘a sticking plaster’
Character.ai is facing legal action in the US over claims a bot on the site encouraged a teenager to kill his parents. Read More
Ransomware to Cause ‘Bumpy’ Security Ride in 2025
Cashed-up ransomware criminals may exploit more zero days while potential blanket ransomware payment bans hang over defenders like a shadow.
Mark Zuckerberg’s Meta donates $1m to Trump fund
It appears to be the latest attempt by the Meta boss to build a closer relationship with the incoming president. Read More
5 Best Practices for Setting Up a Smooth IVR Phone Tree
Whether you are setting up your first IVR phone tree or optimizing an existing one, these are the most important best practices to follow.
Europe Selects Sites for Seven AI Factories
The dedicated AI research facilities will be located in Finland, Germany, Greece, Italy, Luxembourg, Spain, and Sweden.
LogRhythm vs SolarWinds (2024): SIEM Tool Comparison
This is an in-depth LogRhythm vs SolarWinds SIEM tool comparison, covering their key features, pricing, and more. Use this guide to find your best fit.
If You Need IVR Compliance, Look for These 6 Features
The best solutions allow you to minimize your IVR compliance burden. Learn how the right features eliminate complexity for agents.
The Compact Tablet That Keeps Professionals Connected Anywhere Has Arrived
This 5th Gen iPad mini is a budget-friendly investment for professionals who need to stay connected anywhere.