Tech

Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for call centers.

This marks at least a £1.1 million increase over the previous year, and Britain’s cyber chief says that AI is partly to blame.

Find out what remote access software is, how it works, and why you should consider it for you and your business.

Security-conscious Mac users may need more protection than their built-in tools provide. Learn about the extra features and functionality offered by the best free antivirus software providers for Mac in 2024.

With dozens of payroll services on the market, how can you tell which one is right for your business? We explain how to evaluate products so you can find the best payroll software for your needs.

Should you go cloud, on-prem, hybrid, or CPaaS? Discover all the signals that indicate a hosted contact center solution is the way to go.

Microsoft Ignite 2024 unveils groundbreaking AI, security, and Teams innovations, shaping the future of enterprise tech and digital transformation.

Learn how to prompt Gemini to produce content and calculations that you can export or copy to a Google Sheet.