Tech

Network Packets: Understanding How the Internet Works (Easy)

Everything you stream and share is broken into network packets. Learn how this enables the seamless flow of data that powers the internet.

Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it’s right for you.

Discover how an operational CRM enhances customer interactions and business efficiency. Learn tips for optimizing your sales strategy.

An AI-generated notification says the teen has won the tournament before the final is even played. Read More

The tech giant denies wrongdoing after being accused of eavesdropping on customers. Read More

Jensen Huang, NVIDIA’s CEO, unveiled the company’s first flagship desktop GPU series in over two years during his keynote speech.

Named brands like XPS and Inspiron will now fall under size categories. Plus, Dell expanded its partnership with AMD.

A mesh VPN enables direct, flexible communication if it’s a good fit. See whether or not it’s a viable solution for you.

There’s no doubt a multi level auto attendant can simplify call routing — but is it worth the investment? Learn everything you need to know.

From misrouted calls to abandoned inquiries, these red flags let you know when it’s time to upgrade to multi level IVR.