Volvo gives up plan to sell only EVs by 2030
The car maker’s decision comes as industry faces slowing demand in some major markets for electric vehicles. Read More
Phone companies asked to help tackle rise in thefts
Some 78,000 people had their phone or bag snatched last year, more than double the previous year. Read More
Inside the deepfake porn crisis engulfing Korean schools
The crisis engulfing more than 500 schools and universities involves many underage victims. Read More
Does “Off-the-Shelf” Contact Center Integration Really Work?
CRM and contact center solutions promise seamless integration in a few clicks, but that’s rarely how it goes. See how it really works here.
7 Proven Ways to Elevate Your Contact Center Experience
Discover seven easy, 30-minute tweaks you can make to optimize the contact center experience for your customers by this time tomorrow.
5 Proven Benefits of Contact Center Workforce Optimization
Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences.
Top Brazil court upholds ban of Musk’s X
A majority of justices has voted in favour of upholding the suspension which has seen X blocked in Brazil. Read More
‘It stains your brain’: How social media algorithms show violence to boys
An insider tells the BBC why teenage boys are being targeted with extreme content. Read More
Close CRM Review (2024): Features, Pros, Cons, and Pricing
Get an in-depth review of Close CRM, covering its features, pricing, pros, and cons. Find out if it’s the right tool for your sales team.
IBM Executive on Future Cybersecurity: Passkeys, Deepfakes & Quantum Computing
IBM’s Chris Hockings predicts a safer internet with advances in passkey tech, digital identity, deepfake defenses, and post-quantum cryptography.