5 Actual Benefits of Conversational IVR for Call Centers
Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support.
Secrets of hovering kestrels to help drones beat city winds
Researchers hope they could inspire new drone and plane designs able to better cope with turbulence. Read More
Critical Path Method (CPM) Guide for Project Management
See how the critical path method (CPM) can be used for project management in our detailed guide. We’ll walk you through how to calculate it and share real-world examples for applying CPM to different projects.
Made by Google 2024: Pixel 9, Pixel 9 Pro and Pixel 9 Pro Fold Revealed
Google emphasized its Gemini AI and device ecosystem in the showcase.
StickmanCyber Report: A Look Inside Australia’s Cybersecurity Skills Crisis
A StickmanCyber report reveals a critical cybersecurity skills shortage in Australia, which can have both short- and long-term business implications
Businesses Seek to Balance AI Innovation and Ethics, According to Deloitte
Deloitte’s survey reveals top priorities for AI ethics decision-makers in businesses, highlighting the balance between innovation and regulation.
National Public Data Breach: 2.7bn Records Leaked on Dark Web
In August, 2.7 billion records from National Public Data, including social security numbers, were leaked on a dark web forum.
Take action now over riot posts, social media firms told
The government and the media regulator have faced criticism for not intervening sooner. Read More
McAfee vs Kaspersky (2024): Which Solution Is Best for Your Team?
McAfee and Kaspersky are some of the oldest, most trusted names in the antivirus business, but their ideal use cases vary. See which is best for you.
Does Cloud IVR Integrate as Quickly as It Deploys?
Cloud IVR can give you access to valuable data through integrations, if you know how to properly install and configure them. We’ll walk you through the process for some of the most popular software types.