5 Signs a Hosted Contact Center Solution Is the Best Option
Should you go cloud, on-prem, hybrid, or CPaaS? Discover all the signals that indicate a hosted contact center solution is the way to go.
Microsoft Ignite 2024 Unveils Groundbreaking AI, Security, and Teams Innovations
Microsoft Ignite 2024 unveils groundbreaking AI, security, and Teams innovations, shaping the future of enterprise tech and digital transformation.
How to Use Gemini in Google Sheets: Basic & Advanced Use Cases
Learn how to prompt Gemini to produce content and calculations that you can export or copy to a Google Sheet.
X users jump to Bluesky – but what is it and who owns it?
Bluesky is picking up one million new users every day at its current rate. Read More
Elon Musk adds Microsoft to lawsuit against ChatGPT-maker OpenAI
Mr Musk, a co-founder of the company, is accusing it and the tech giant of operating a monopoly. Read More
NTT Data: CISOs Most Negative About Generative AI
According to NTT Data’s Global GenAI Report, generative AI poses problems with security, infrastructure, sustainability, and bias.
DHCP: When to Use it (And When Not to)
DHCP or static IP? Here’s everything you need to know about Dynamic Host Configuration Protocol and how to keep your network secure.
US hacker sentenced over Bitcoin heist worth billions
Ilya Lichtenstein laundered the stolen cryptocurrency with his wife Heather Morgan aka Razzlekhan. Read More
‘Amazing showcase’ for UK gaming industry cancelled
The organisers blamed “increasing costs and less demand” as the sector continues to struggle. Read More
7 Problems Contact Center Analytics Can Solve Right Now
Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing problems with data.