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Salesforce Makes $3.6B Play for AI Customer Service

Salesforce will buy Fin, formerly Intercom, for about $3.6 billion to expand Agentforce with AI customer service agents and support automation. The post Salesforce Makes $3.6B Play for AI Customer Service appeared first on TechRepublic.

ShinyHunters Claims Council of Europe HR Data, Threatens Leak

ShinyHunters claims it stole 297GB of data from the Council of Europe, including payroll and medical records, but the organization has not confirmed a breach. The post ShinyHunters Claims Council of Europe HR Data, Threatens Leak appeared first on TechRepublic.

UK Weighs Under-16 Social Media Ban for 2027

The UK’s proposed under-16 social media ban could bring stricter age checks, teen defaults, and feature limits for social and AI platforms. The post UK Weighs Under-16 Social Media Ban for 2027 appeared first on TechRepublic.