How to Pick the Right Omnichannel Contact Center
The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide between them.
Home »
News
US to Launch Cyber Trust Mark to Label Secure Smart Devices
The Cyber Trust Mark is designed to help consumers make more informed decisions about the cybersecurity of devices they may purchase.
Ads showing banknotes on fire banned by regulator
A regulator says the posters for Wahed Invest, seen on Transport for London services, are offensive. Read More
How to Know if a Natural Language IVR Is Worth the Cost
Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it’s right for you.
Network Packets: Understanding How the Internet Works (Easy)
Everything you stream and share is broken into network packets. Learn how this enables the seamless flow of data that powers the internet.
75 Hard: Is the TikTok fitness challenge really worth it?
The challenge involves forgoing alcohol and unhealthy food for 75 days and doing multiple daily workouts. Read More
‘Patients are collapsing in the waiting room’: A&E nurses speak out
Nurses working on the front line of emergency care have spoken to the BBC about pressure they are facing. Read More
Russian shelling kills 13 in Zaporizhzhia – Ukraine
Ukraine says Russia deliberately hit the city with guided aerial bombs knowing that civilians will be hurt. Read More
Italian journalist Cecilia Sala returns home, freed from Iranian jail
Sala is said to have been held in solitary confinement in Tehran’s notorious Evin prison. Read More
Germany and France warn Trump over threat to take over Greenland
The EU’s two leading members were reacting to the US president-elect’s plans to acquire Denmark’s autonomous territory. Read More