News

US central bank boss says Trump can’t fire him

The US central bank cuts interest rates, as its chairman vows to stay on the job. Read More

The Independent Office for Police Conduct will review two cases the Met Police investigated. Read More

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better.

Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and spot potential chokepoints.

The Australian Computer Society offers key recommendations for tackling Australia’s tech skills shortage and boosting the nation’s digital workforce.

Tired of lost connections and frequent call drops? Learn nine easy tricks that can stop dropped calls right away.

The pop star was previously tied with her husband on 88 nominations each. Read More

The Japanese car making giant has not yet said where in its global operations the job cuts will be made. Read More

All the talk before the vote was of a huge gender gap, but it didn’t happen. Why was that? Read More

The lack of access to C-sections is seen as a reason behind Nigeria’s high maternal mortality rate. Read More