6 Undervalued Call Center Metrics (+3 That Are Misleading)
Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees to quit.
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NVIDIA Blackwell GPUs Sold Out: Demand Surges, What’s Next?
The supply of next-gen processors is sold out for the next 12 months as company demand for more sophisticated AI models and applications continues unabated.
‘I say bye to my kids, in case we don’t wake up’ – two Gazans film year under Israeli attack
Over the past year, Aya and Khalid have been filming their lives for a BBC documentary. Read More
Why the US is giving Israel a powerful Thaad anti-missile system
The move has been the focus of attention as it involves putting American boots on the ground in Israel. Read More
How to Make a Call Center Knowledge Base Reps Actually Use
A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use.
Red Hat: AI Is the Most In-Demand Skill in the UK for 2024
It has overtaken strategic thinking and the ability to tackle business-level issues.
What is Extreme Programming (XP)?
Extreme programming (XP) is an agile methodology focused on enhancing customer satisfaction and product quality. Learn more about how XP can improve your development process.
Budget rule change could mean more money to build hospitals
Here is how the chancellor could choose to tweak the government’s borrowing rules to free up more cash. Read More
Lebanon says 21 killed in air strike in country’s north
The rare strike in northern Lebanon hit a residential building in a predominantly Christian village. Read More
The 4 Best Ecommerce Payment Solutions for 2024
Stripe is the best payment solution for ecommerce. PayPal, Square, and Shopify are also included in my list of recommendations.