6 Undervalued Call Center Metrics (+3 That Are Misleading)
Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees to quit.
Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees to quit.
The supply of next-gen processors is sold out for the next 12 months as company demand for more sophisticated AI models and applications continues unabated.
Over the past year, Aya and Khalid have been filming their lives for a BBC documentary. Read More
The move has been the focus of attention as it involves putting American boots on the ground in Israel. Read More
A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use.
It has overtaken strategic thinking and the ability to tackle business-level issues.
Extreme programming (XP) is an agile methodology focused on enhancing customer satisfaction and product quality. Learn more about how XP can improve your development process.
Here is how the chancellor could choose to tweak the government’s borrowing rules to free up more cash. Read More
The rare strike in northern Lebanon hit a residential building in a predominantly Christian village. Read More
Stripe is the best payment solution for ecommerce. PayPal, Square, and Shopify are also included in my list of recommendations.