How to Know if a Natural Language IVR Is Worth the Cost
Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it’s right for you.
Home »
News
‘Patients are collapsing in the waiting room’: A&E nurses speak out
Nurses working on the front line of emergency care have spoken to the BBC about pressure they are facing. Read More
75 Hard: Is the TikTok fitness challenge really worth it?
The challenge involves forgoing alcohol and unhealthy food for 75 days and doing multiple daily workouts. Read More
Russian shelling kills 13 in Zaporizhzhia – Ukraine
Ukraine says Russia deliberately hit the city with guided aerial bombs knowing that civilians will be hurt. Read More
Italian journalist Cecilia Sala returns home, freed from Iranian jail
Sala is said to have been held in solitary confinement in Tehran’s notorious Evin prison. Read More
Germany and France warn Trump over threat to take over Greenland
The EU’s two leading members were reacting to the US president-elect’s plans to acquire Denmark’s autonomous territory. Read More
US slaps sanctions on close aide to Hungary’s Viktor Orban
Antal Rogan is one of the most powerful men in Orban’s government and heads his cabinet office. Read More
What is Operational CRM: Key Features and Benefits
Discover how an operational CRM enhances customer interactions and business efficiency. Learn tips for optimizing your sales strategy.
Shein lawyer refuses to say if it uses Chinese cotton
Yinan Zhu declined to say whether it retailer’s suppliers used Chinese cotton amid concerns over forced labour. Read More
Apple AI alert falsely claimed Luke Littler had already won darts final
An AI-generated notification says the teen has won the tournament before the final is even played. Read More