Linkin Park announce new female lead singer
Armstrong, best known as the singer in alt-rock band Dead Sara, will join the group for new music. Read More
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Strongest typhoon in a decade hits ‘China’s Hawaii’
About 400,000 in Hainan island evacuated to safe ground ahead of Yagi’s arrival. Read More
UK competition watchdog launches Oasis tickets probe
The Competition and Markets Authority is investigating if Ticketmaster breached consumer protection law. Read More
UK house prices hit two-year high
The recent rate cut has boosted confidence among homebuyers, the UK’s largest mortgage lender says. Read More
At least 17 pupils killed in Kenya school fire – police
The cause of the fire at Hillside Endarasha Primary in Nyeri county is being investigated, police tell local media. Read More
Michel Barnier’s journey from Mr Brexit to French PM
France’s new prime minister is best known even in his native France as the EU’s chief Brexit negotiator. Read More
Second class letter deliveries on Saturdays could be cut
Changes to second class deliveries could be allowed to keep the first class service unchanged. Read More
5 Proven Benefits of Contact Center Workforce Optimization
Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences.
7 Proven Ways to Elevate Your Contact Center Experience
Discover seven easy, 30-minute tweaks you can make to optimize the contact center experience for your customers by this time tomorrow.
Does “Off-the-Shelf” Contact Center Integration Really Work?
CRM and contact center solutions promise seamless integration in a few clicks, but that’s rarely how it goes. See how it really works here.