How IVR Analytics Fixes Call Flow Issues and Frees Up Agents
Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do that and then some.
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Germany’s one million Syrians at centre of fierce debate over their future
Some politicians question the future of Syrian refugees, with migration the big issue in February elections. Read More
Whale makes epic migration, astonishing scientists
A humpback whale makes one of the longest and most unusual migrations ever recorded, raising alarm. Read More
US gives $20bn to Ukraine funded by seized Russian assets
The move means Russia is being forced to “bear the costs of its illegal war”, the US Treasury said. Read More
Avanti West Coast workers to strike over Christmas
Train managers have voted for walkouts on 22, 23 and 29 December in a row over rest days. Read More
Water giant uses accounting trick to inflate balance sheet by £1.68bn
A substantial Severn Trent Water investment is based on IOU notes – BBC Panorama finds. Read More
I hope Assad pays the price, says mother whose son’s death inflamed 2011 Syrian revolution
Hamza al-Khatib, 13, was arrested at a 2011 anti-government rally and tortured – but Assad’s downfall has not brought his family justice. Read More
Israel confirms attack on Syrian naval fleet
The BBC has verified videos showing blasts in the Syrian port of Latakia, as Israel conducts strikes across Syria. Read More
Is Faxing Secure? Yes, With the Right Network Protection
Traditional and cloud fax are secure, reliable channels for communication. The hospitals and banks that rely on fax aren’t just winging it.
The global players in Syria before and after Assad
Global powers who have been involved in the 13-year civil war have a vested interest after Assad’s fall. Read More