Contact Centers: The Complete Guide for Beginners
Learn everything you need to know about contact centers, from terminology and features to enterprise capabilities and deployment types.
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Is a Virtual Contact Center Viable for Busy Companies?
Discover why a virtual contact center is a no-brainer for cutting costs, enhancing customer experiences, and letting agents work remotely.
Blogger who documented life in Gaza killed in alleged Israeli strike
The 20-year-old blogger was killed after being hit by shrapnel from a blast on Monday, the BBC has been told. Read More
CIA says Swift concert plotters planned to kill ‘a huge number’
The agency says its intelligence helped Austrian authorities thwart the attack and led to arrests. Read More
Abba complain about Trump using songs in campaign
The Swedish superstars object after hits like The Winner Takes it All were played at a campaign rally. Read More
NordVPN vs Proton VPN (2024): Which VPN Should You Choose?
While Proton VPN’s strong focus on privacy is enticing, NordVPN’s fast-performing and all-around VPN service is the better overall package between the two.
Don’t Leave Your Digital Security to Chance: Get Norton 360
Norton 360 Standard offers award-winning protection for your digital life — malware defense, cloud backup, and a VPN — for just $17.99 for a 15-month plan.
Hiker rescued after workmates left him on mountain, says search crew
He survived stormy weather and multiple falls after reaching a Colorado mountain summit on his own. Read More
HK journalists found guilty in landmark sedition case
This is the first sedition case against journalists in Hong Kong since the territory’s handover in 1997. Read More
India approves $8.5bn Reliance-Disney entertainment mega-merger
The venture will form India’s biggest entertainment player, competing with Sony, Netflix, and Amazon. Read More