7 Overlooked Call Center Quality Assurance Best Practices
Discover quality assurance best practices that can elevate customer satisfaction and improve agent performance. Follow these actionable insights to improve your contact center operations.
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Freed Russian dissidents refused to sign plea for mercy from Putin
Both also conveyed gratitude to the countries who worked to free them. Read More
Australia’s Atlassian: Measuring Software Developer Productivity Is Missing the Point
Businesses worldwide are trying to squeeze more productivity out of software developers. Atlassian finds this strategy counterproductive, suggesting companies should instead focus on maximising “developer joy.”
‘Important moment’ as interest rates cut to 5%
The Bank of England cuts borrowing costs from 5.25% to 5% in the first drop for more than four years. Read More
Google Adds Lens, Other AI Tools to Chrome on Desktop
Google Lens helps identify objects. Plus, Tab compare automatically creates comparison charts, and AI scans your history.
Optus and Medibank Data Breach Cases Allege Cyber Security Failures
Australian regulators allege that cyber security failures at Optus and Medibank contributed to data breaches in 2022, leading to theft of sensitive customer data.
Who are the US citizens still being held abroad?
The US government and rights groups believe dozens of Americans are being ‘unjustly’ held overseas. Read More
Kamala Harris formally chosen as Democratic nominee
The US vice-president becomes the first black woman to be nominated by a major political party. Read More
Dozens of children killed in Bangladesh protests – Unicef
The figure was released as students returned to the streets demanding justice for those killed. Read More
Idris Elba’s studio plan sparks dreams of ‘Zollywood’
Idris Elba has been allocated land in the Tanzanian archipelago of Zanzibar to set up a film studio. Read More