ACS: 12 Steps to Address Australia’s Skills Shortage
The Australian Computer Society offers key recommendations for tackling Australia’s tech skills shortage and boosting the nation’s digital workforce.
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How To Setup an IVR Call Flow to Maximize Containment Rate
Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and spot potential chokepoints.
Why Customers and Companies Love Interactive Voice Response
IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better.
Fix Dropped Calls in Two Minutes or Less With These Tweaks
Tired of lost connections and frequent call drops? Learn nine easy tricks that can stop dropped calls right away.
Beyoncé passes Jay-Z in all-time Grammy nominations
The pop star was previously tied with her husband on 88 nominations each. Read More
Nissan to lay off thousands of workers as sales drop
The Japanese car making giant has not yet said where in its global operations the job cuts will be made. Read More
Democrats had bet on women showing up in force. They didn’t
All the talk before the vote was of a huge gender gap, but it didn’t happen. Why was that? Read More
Nigeria offers free Caesareans to poorer women
The lack of access to C-sections is seen as a reason behind Nigeria’s high maternal mortality rate. Read More
Nearly 70% of Gaza war dead are women and children, UN says
A UN agency verified victims from a six-month period and said it found international law violations. Read More
‘They shouted Jewish, IDF’: Israeli football fan describes being attacked in Amsterdam
Maccabi Tel Aviv fans describe being beaten and kicked by gangs of young men. Read More