7 Causes of Call Center Burnout Any Employer Can Address
Learn practical steps for recognizing and responding to call center burnout — before it’s too late.
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The Latest Call Center IVR Upgrades Are Slashing Wait Times
Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.
US urges Israel to stop shooting at UN peacekeepers in Lebanon
Israel has acknowledged that shots fired by its military injured two UN troops in southern Lebanon on Friday. Read More
How China’s crackdown turned finance high-flyers into ‘rats’
Chinese authorities have been cracking down on businesses from real estate to technology to finance. Read More
AMD Reveals Fleet of Chips for Heavy AI Workloads
From commercial devices to data centers, AMD continues to try to knock Intel and NVIDIA further down the leaderboard of heavy-duty AI processors.
Found Business Banking Review (2024): Is it a Trustworthy Bank?
Found Business Banking provides an accessible and easy-to-use platform designed specifically for freelancers and small business owners who want to keep their banking, accounting, and tax resources in one place. But is it the right fit for your business? Let’s… Read More »Found Business Banking Review (2024): Is it a Trustworthy Bank?
8 Simple Call Center Best Practices That Require $0 Spend
Find efficiencies by ensuring agents and managers are following call center best practices. It costs nothing, and the gains can be tremendous.
How to Detect Call Avoidance Without Micromanaging
Dealing with an employee who avoids phone calls can be uncomfortable. Learn how to recognize and stop call avoidance early on.
7 Surprising Things ASR Call Center Technology Does Well
Learn exactly how automatic speech recognition allows call centers to take advantage of voice data and better serve customers.
Trump talks MMA and golf in podcast push for young male voters
There’s a huge gender divide in this election but will the young men Trump is courting go out and vote for him? Read More