Tesla shares slide after Cybercab robotaxi revealed
Elon Musk revealed a prototype of the long-awaited robotaxi at a Hollywood film studio – but investors aren’t wowed. Read More
High Call Center Queuing Times? 5 Causes With Easy Fixes
Discover the best ways to get call center queuing times under control without telling agents to work harder.
8 [FREE] Content Operations Templates Worth Downloading
Discover the best free content operations templates for monday.com, ClickUp, Airtable, Excel, SmartSuite, and more.
Man denies being mysterious inventor of Bitcoin
Attempting to identify the inventor, known only as Satoshi Nakamoto, has captivated the internet. Read More
How to Use Call Center Outsourcing and Protect Your Brand
When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do it today.
NVIDIA Blackwell GPUs Sold Out: Demand Surges, What’s Next?
The supply of next-gen processors is sold out for the next 12 months as company demand for more sophisticated AI models and applications continues unabated.
6 Undervalued Call Center Metrics (+3 That Are Misleading)
Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees to quit.
What is Extreme Programming (XP)?
Extreme programming (XP) is an agile methodology focused on enhancing customer satisfaction and product quality. Learn more about how XP can improve your development process.
Red Hat: AI Is the Most In-Demand Skill in the UK for 2024
It has overtaken strategic thinking and the ability to tackle business-level issues.
How to Make a Call Center Knowledge Base Reps Actually Use
A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use.