Tech

A well-designed call flow is great for customers and agents. See if your call flows are as efficient as possible and what to do if they’re not.

With its questionable privacy policy, slow VPN performance, and lack of independent audits, Urban VPN fails to offer a secure and quality VPN experience.

Learn how data from call detail records can help you find fraud calls made by your phone system — and prevent them from happening again.

This limited-time offer gets you six courses covering AWS, Azure, microservices, and more for just $29.99.

Setting up a call group is a great way to get more out of your phone system. Discover how they work and the best ways to use them.

New research found that 11% of U.K. businesses have at least 50 AI projects stuck in the planning phase, which could be because the technology simply can’t bring value.

Microsoft’s Siva Sundaramoorthy provides a blueprint for how common cyber precautions apply to generative AI deployed in and around security systems.

We’ve collected, graded, and compared a list of top iPhone card reader peripherals, so you can make a more informed buying decision.

Transform your video content with AI-powered tools to upscale, enhance, and stabilize footage, whether you’re editing for work or personal projects.