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Brazil lifts ban on Musk’s X after it pays $5m fine
The country’s Supreme Court made the order after the platform also blocked certain accounts. Read More
eBay to ban private e-bike sales over fire fears
The platform will clamp down on the sale of e-bikes and e-bike batteries in the UK from 31 October. Read More
From Wimbledon to VAR, is tech hurting the drama of sport?
As Wimbledon scraps human line judges, sport insiders suggest how we can make games more exciting. Read More
TikTok sued for ‘wreaking havoc’ on teen mental health
A bipartisan group of 14 attorneys general accuse the company of using addictive features to hook children. Read More
7 Causes of Call Center Burnout Any Employer Can Address
Learn practical steps for recognizing and responding to call center burnout — before it’s too late.
The Latest Call Center IVR Upgrades Are Slashing Wait Times
Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.
8 Simple Call Center Best Practices That Require $0 Spend
Find efficiencies by ensuring agents and managers are following call center best practices. It costs nothing, and the gains can be tremendous.
How to Detect Call Avoidance Without Micromanaging
Dealing with an employee who avoids phone calls can be uncomfortable. Learn how to recognize and stop call avoidance early on.
7 Surprising Things ASR Call Center Technology Does Well
Learn exactly how automatic speech recognition allows call centers to take advantage of voice data and better serve customers.