Australia’s ‘Right to Disconnect’ Laws Push Employers to Rethink Tech Use for Work-Life Balance
Australian knowledge work could follow call centres in being optimised for peaks and troughs.
AI Medical Advice Risks: 22% Harm Rate with Copilot Use
Study reveals alarming risks of AI medical advice from Copilot and highlights the urgent need for professional guidance in healthcare.
Less Annoying CRM Review (2024): Is It Really Less Annoying?
Discover pros and cons in our 2024 Less Annoying CRM review. Explore features and use cases, plus find out if it lives up to its name.
SentinelOne CISO Identifies ‘Most Pressing Concern’ for Cyber Professionals
SentinelOne’s Alex Stamos sees a future where defenders have the advantage when it comes to generative AI. At least until it can write exploit code.
99% of Large Businesses Faced Cyber Attacks in the Last Year
Nearly half of respondents blamed remote work for these incidents.
Tesla shares slide after Cybercab robotaxi revealed
Elon Musk revealed a prototype of the long-awaited robotaxi at a Hollywood film studio – but investors aren’t wowed. Read More
High Call Center Queuing Times? 5 Causes With Easy Fixes
Discover the best ways to get call center queuing times under control without telling agents to work harder.
8 [FREE] Content Operations Templates Worth Downloading
Discover the best free content operations templates for monday.com, ClickUp, Airtable, Excel, SmartSuite, and more.
Man denies being mysterious inventor of Bitcoin
Attempting to identify the inventor, known only as Satoshi Nakamoto, has captivated the internet. Read More
How to Use Call Center Outsourcing and Protect Your Brand
When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do it today.